Customer Assurance

Our commitment to you

As the Business Manager of Adam Tulloch Electrical, I have undertaken responsibilities associated with directing this Company in such a way that it not only meets its goals but exceeds them.

I am committed to our philosophy and will endeavour to offer my personal guarantee that Adam Tulloch Electrical will succeed in exceeding these goals.

Being customer focussed and striving to deliver to our customers a continual improvement to service is my primary objective. To achieve this on a daily basis is one huge step in the right direction.

Providing Adam Tulloch Electrical’s employees with a safe, cheerful and user-friendly environment in which to work also rates highly on my agenda. Acknowledgement of their support and contribution towards achieving my primary goal creates job satisfaction. This Company's success lies directly in the hands of our staff and our sub-contractors. Through assembling the best team available, we can provide our customers with the best possible service. Our team are at the forefront of this operation and through listening to them, we can achieve my primary objective - a continued improvement to service. Staff input is extremely important and we will always continue to operate an open-door policy. Customer focus and improvement of service for our customers will lead to continual customer support, which results in an acknowledgement to the team for their contribution, providing team members with job satisfaction which in-turn benefits and acknowledges the sub-contractors with continued work and improved returns.

It is this type of chain reaction that will ultimately lead to Adam Tulloch Electrical’s success.

Our strategic goal

To be the most successful Electrical Contracting Company that we can be without compromising our beliefs or values

Our two supporting goals

	To continue the drive towards being a market and customer driven organisation
	To continually seek and improve our operating efficiencies, our level of service and our loyalty to our customers

We have a strong commitment to being customer focused. We identify with our customers’ points of view and we strive to understand and fulfill their needs with speed and professionalism. We are committed to the efficient delivery of superior service; to give clear explanations and advice. At all times, we are approachable, flexible and progressive.

We are also customer focused internally. Our relationship within the team is efficient, supportive and demonstrates our ability to interact in the best interest of this Company.

Equal opportunity employer

Adam Tulloch Electrical is an equal opportunity employer and as such is committed to ensuring that all recruitment, promotion and training is based on merit and equal opportunity. All employees and applicants for positions within Adam Tulloch Electrical will be treated according to their skills, qualifications, abilities, aptitudes and aspirations without regard to factors such as race or ethnic origin, sex, age, religious or ethnic beliefs, sexual orientation, marital status, colour or disability.

Health and safety

Adam Tulloch Electrical encourage employee involvement in health and safety issues. Team members are expected to contribute towards the identification of workplace hazards. This Company is committed to taking all practicable steps to ensure the safety of our employees, our customers, and all members of the public.

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